270 lines
7.7 KiB
Groff
270 lines
7.7 KiB
Groff
.\" -*- nroff -*-
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.\" ---------------------------------------------------------------------------
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.\" man page for send-pr (by Heinz G. Seidl, hgs@cygnus.com)
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.\" updated Feb 1993 for GNATS 3.00 by Jeffrey Osier, jeffrey@cygnus.com
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.\"
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.\" This file is part of the Problem Report Management System (GNATS)
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.\" Copyright 1992 Cygnus Support
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.\"
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.\" This program is free software; you can redistribute it and/or
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.\" modify it under the terms of the GNU General Public
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.\" License as published by the Free Software Foundation; either
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.\" version 2 of the License, or (at your option) any later version.
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.\"
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.\" This program is distributed in the hope that it will be useful,
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.\" but WITHOUT ANY WARRANTY; without even the implied warranty of
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.\" MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
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.\" General Public License for more details.
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.\"
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.\" You should have received a copy of the GNU Library General Public
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.\" License along with this program; if not, write to the Free
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.\" Software Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA
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.\"
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.\" ---------------------------------------------------------------------------
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.nh
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.TH SEND-PR 1 xVERSIONx "February 1993"
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.SH NAME
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send-pr \- send problem report (PR) to a central support site
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.SH SYNOPSIS
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.B send-pr
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[
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.I site
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]
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[
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.B \-f
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.I problem-report
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]
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[
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.B \-t
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.I mail-address
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]
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.br
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.in +0.8i
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[
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.B \-P
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]
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[
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.B \-L
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]
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[
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.B \-\-request-id
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]
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[
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.B \-v
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]
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.SH DESCRIPTION
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.B send-pr
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is a tool used to submit
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.I problem reports
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.\" SITE ADMINISTRATORS - change this if you use a local default
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(PRs) to a central support site. In most cases the correct
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.I site
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will be the default. This argument indicates the support site which
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is responsible for the category of problem involved. Some sites may
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use a local address as a default.
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.I site
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values are defined by using the
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.BR aliases (5).
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.LP
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.B send-pr
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invokes an editor on a problem report template (after trying to fill
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in some fields with reasonable default values). When you exit the
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editor,
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.B send-pr
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sends the completed form to the
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.I Problem Report Management System
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(\fBGNATS\fR) at a central support site. At the support site, the PR
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is assigned a unique number and is stored in the \fBGNATS\fR database
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according to its category and submitter-id. \fBGNATS\fR automatically
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replies with an acknowledgement, citing the category and the PR
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number.
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.LP
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To ensure that a PR is handled promptly, it should contain your (unique)
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\fIsubmitter-id\fR and one of the available \fIcategories\fR to identify the
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problem area. (Use
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.B `send-pr -L'
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to see a list of categories.)
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.LP
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The
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.B send-pr
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template at your site should already be customized with your
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submitter-id (running `\|\fBinstall-sid\fP \fIsubmitter-id\fP\|' to
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accomplish this is part of the installation procedures for
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.BR send-pr ).
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If this hasn't been done, see your system administrator for your
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submitter-id, or request one from your support site by invoking
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.B `send-pr \-\-request\-id'.
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If your site does not distinguish between different user sites, or if
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you are not affiliated with the support site, use
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.B `net'
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for this field.
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.LP
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The more precise your problem description and the more complete your
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information, the faster your support team can solve your problems.
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.SH OPTIONS
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.TP
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.BI \-f " problem-report"
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specify a file (\fIproblem-report\fR) which already contains a
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complete problem report.
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.B send-pr
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sends the contents of the file without invoking the editor. If
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the value for
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.I problem-report
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is
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.BR `\|\-\|' ,
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then
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.B send-pr
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reads from standard input.
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.TP
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.BI \-t " mail-address"
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Change mail address at the support site for problem reports. The
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default
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.I mail-address
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is the address used for the default
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.IR site .
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Use the
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.I site
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argument rather than this option in nearly all cases.
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.TP
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.B \-P
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print the form specified by the environment variable
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.B PR_FORM
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on standard output. If
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.B PR_FORM
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is not set, print the standard blank PR template. No mail is sent.
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.TP
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.B -L
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print the list of available categories. No mail is sent.
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.TP
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.B \-\-request\-id
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sends mail to the default support site, or
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.I site
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if specified, with a request for your
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.IR submitter-id .
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If you are
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not affiliated with
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.IR site ,
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use a
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.I submitter-id
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of
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.BR net \|'.
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.TP
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.B \-v
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Display the
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.B send-pr
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version number.
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.LP
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Note: use
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.B send-pr
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to submit problem reports rather than mailing them directly. Using
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both the template and
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.B send-pr
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itself will help ensure all necessary information will reach the
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support site.
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.SH ENVIRONMENT
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The environment variable
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.B EDITOR
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specifies the editor to invoke on the template.
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.br
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default:
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.B vi
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.sp
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If the environment variable
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.B PR_FORM
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is set, then its value is used as the file name of the template for
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your problem-report editing session. You can use this to start with a
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partially completed form (for example, a form with the identification
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fields already completed).
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.SH "HOW TO FILL OUT A PROBLEM REPORT"
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Problem reports have to be in a particular form so that a program can
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easily manage them. Please remember the following guidelines:
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.IP \(bu 3m
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describe only
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.B one problem
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with each problem report.
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.IP \(bu 3m
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For follow-up mail, use the same subject line as the one in the automatic
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acknowledgent. It consists of category, PR number and the original synopsis
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line. This allows the support site to relate several mail messages to a
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particular PR and to record them automatically.
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.IP \(bu 3m
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Please try to be as accurate as possible in the subject and/or synopsis line.
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.IP \(bu 3m
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The subject and the synopsis line are not confidential. This is
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because open-bugs lists are compiled from them. Avoid confidential
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information there.
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.LP
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See the GNU
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.B Info
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file
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.B send-pr.info
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or the document \fIReporting Problems With send-pr\fR\ for detailed
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information on reporting problems
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.SH "HOW TO SUBMIT TEST CASES, CODE, ETC."
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Submit small code samples with the PR. Contact the support site for
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instructions on submitting larger test cases and problematic source
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code.
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.SH FILES
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.ta \w'/tmp/pbad$$ 'u
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/tmp/p$$ copy of PR used in editing session
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.br
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/tmp/pf$$ copy of empty PR form, for testing purposes
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.br
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/tmp/pbad$$ file for rejected PRs
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.SH EMACS USER INTERFACE
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An Emacs user interface for
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.B send-pr
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with completion of field values is part of the
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.B send-pr
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distribution (invoked with
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.BR "M-x send-pr" ).
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See the file
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.B send-pr.info
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or the ASCII file
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.B INSTALL
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in the top level directory of the distribution for configuration and
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installation information. The Emacs LISP template file is
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.B send-pr-el.in
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and is installed as
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.BR send-pr.el .
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.SH INSTALLATION AND CONFIGURATION
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See
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.B send-pr.info
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or
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.B INSTALL
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for installation instructions.
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.SH SEE ALSO
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.I Reporting Problems Using send-pr
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(also installed as the GNU Info file
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.BR send-pr.info ).
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.LP
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.BR gnats (l),
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.BR query-pr (1),
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.BR edit-pr (1),
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.BR gnats (8),
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.BR queue-pr (8),
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.BR at-pr (8),
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.BR mkcat (8),
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.BR mkdist (8).
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.SH AUTHORS
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Jeffrey Osier, Brendan Kehoe, Jason Merrill, Heinz G. Seidl (Cygnus
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Support)
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.SH COPYING
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Copyright (c) 1992, 1993 Free Software Foundation, Inc.
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.PP
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Permission is granted to make and distribute verbatim copies of
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this manual provided the copyright notice and this permission notice
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are preserved on all copies.
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.PP
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Permission is granted to copy and distribute modified versions of this
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manual under the conditions for verbatim copying, provided that the
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entire resulting derived work is distributed under the terms of a
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permission notice identical to this one.
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.PP
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Permission is granted to copy and distribute translations of this
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manual into another language, under the above conditions for modified
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versions, except that this permission notice may be included in
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translations approved by the Free Software Foundation instead of in
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the original English.
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